{"id":15959,"date":"2023-03-09T11:45:41","date_gmt":"2023-03-09T10:45:41","guid":{"rendered":"https:\/\/moodistory.com\/preguntas-frecuentes-sobre-la-compra-de-suscripciones-en-moodistory\/"},"modified":"2023-03-09T11:46:56","modified_gmt":"2023-03-09T10:46:56","slug":"preguntas-frecuentes-sobre-la-compra-de-suscripciones-en-moodistory","status":"publish","type":"page","link":"https:\/\/moodistory.com\/es\/preguntas-frecuentes-sobre-la-compra-de-suscripciones-en-moodistory\/","title":{"rendered":"Preguntas frecuentes sobre la compra de suscripciones en Moodistory"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_380c87be us_animate_this align_right\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"79\" height=\"85\" src=\"https:\/\/moodistory.com\/wp-content\/uploads\/2018\/07\/faqs.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/moodistory.com\/wp-content\/uploads\/2018\/07\/faqs.png 79w, https:\/\/moodistory.com\/wp-content\/uploads\/2018\/07\/faqs-75x81.png 75w\" sizes=\"auto, (max-width: 79px) 100vw, 79px\" \/><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Preguntas frecuentes sobre la compra de suscripciones en Moodistory<\/h1>\n<p>Si tiene problemas para comprar o activar una suscripci\u00f3n, \u00a1esto lo ayudar\u00e1!<\/p>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1530598314679-5a2b58e9-0d94\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1530598314679-5a2b58e9-0d94\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\" itemprop=\"name\">\u00bfEst\u00e1 utilizando la \u00faltima versi\u00f3n de Moodistory?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1530598314679-5a2b58e9-0d94\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Abra la p\u00e1gina de Moodistory en la App Store. Si est\u00e1 en la \u00faltima versi\u00f3n, el bot\u00f3n en la parte superior dice \u00abAbrir\u00bb. Si ve un bot\u00f3n \u00abActualizar\u00bb, p\u00falselo.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1556117348123-585435b0-a38b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1556117348123-585435b0-a38b\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\" itemprop=\"name\">\u00bfEst\u00e1 su dispositivo en l\u00ednea?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1556117348123-585435b0-a38b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Aseg\u00farese de que no est\u00e1 en modo avi\u00f3n y que est\u00e1 conectado a una red Wi-Fi y\/o los datos m\u00f3viles est\u00e1n activados. Si ese es el caso, abra su navegador (por ejemplo, Safari) y vea si puede navegar por Internet. Si este es el caso, est\u00e1s en l\u00ednea.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pded\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pded\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\" itemprop=\"name\">\u00bfHas iniciado sesi\u00f3n en tu cuenta de App Store?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pded\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Abra la aplicaci\u00f3n App Store y marque\/toque en la esquina superior derecha en el icono de su avatar. Si ha iniciado sesi\u00f3n, ver\u00e1 los detalles de su cuenta. Si no es as\u00ed, inicie sesi\u00f3n ahora.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ue5c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ue5c\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\" itemprop=\"name\">\u00bfLa fecha y la hora de su dispositivo est\u00e1n configuradas como \u00abautom\u00e1ticas\u00ab?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ue5c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Abra la Configuraci\u00f3n de su dispositivo, seleccione General y toque Fecha y hora. All\u00ed, aseg\u00farese de que la opci\u00f3n \u00abEstablecer autom\u00e1ticamente\u00bb est\u00e9 habilitada.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n485\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n485\" aria-expanded=\"false\"><h2 class=\"w-tabs-section-title\" itemprop=\"name\">\u00bfSigues experimentando problemas? \u2013 \u00a1Por favor cont\u00e1ctenos ahora!<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n485\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><form class=\"w-form  us-field-style_1 layout_ver show_message_after_sending for_cform us_form_1\" action=\"https:\/\/moodistory.com\/es\/wp-json\/wp\/v2\/pages\/15959\" method=\"post\"><div class=\"w-form-h\"><div class=\"w-form-row for_text\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Nombre\" type=\"text\" name=\"us_form_1_text_1\" value placeholder=\"Nombre\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Rellena este campo<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_email\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Correo electr\u00f3nico\" type=\"email\" name=\"us_form_1_email_1\" value placeholder=\"Correo electr\u00f3nico\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Por favor, introduce una direcci\u00f3n de correo electr\u00f3nico v\u00e1lida.<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_textarea\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<textarea aria-label=\"Mensaje\" name=\"us_form_1_textarea_1\" placeholder=\"Mensaje\"><\/textarea>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Rellena este campo<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_captcha required\">\r\n\t<div class=\"w-form-row-label\">\r\n\t\t<span> <span>30 - 1 = ?<\/span><\/span>\r\n\t<\/div>\r\n\t<div class=\"w-form-row-field\">\r\n\t\t\t\t<input type=\"hidden\" name=\"us_form_1_captcha_1_hash\" value=\"db72791e485e863864423031f64195b6\" \/>\r\n\t\t\t\t<input aria-label=\"us_form_1_captcha_1\" type=\"text\" name=\"us_form_1_captcha_1\" placeholder data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Escriba el resultado de la operaci\u00f3n para continuar<\/div>\r\n<\/div>\r\n<input type=\"hidden\" name=\"action\" value=\"us_ajax_cform\" \/>\r\n<input type=\"hidden\" name=\"post_id\" value=\"0\" \/>\r\n<input type=\"hidden\" name=\"form_index\" value=\"1\" \/>\r\n<div class=\"w-form-row for_submit align_none\"><button class=\"w-btn us-btn-style_7\" type=\"submit\" aria-label=\"Enviar\"><span class=\"g-preloader type_1\"><\/span><span class=\"w-btn-label\">Enviar<\/span><\/button><\/div><\/div><div class=\"w-form-message\"><\/div><div class=\"w-form-json hidden\" onclick='return {&quot;ajaxurl&quot;:&quot;https:\\\/\\\/moodistory.com\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;messages&quot;:{&quot;err_empty&quot;:&quot;Rellena este campo&quot;,&quot;err_size&quot;:&quot;El tama\\u00f1o del archivo no puede exceder %s MB&quot;,&quot;err_extension&quot;:&quot;El tipo de archivo %s no est\\u00e1 permitido&quot;,&quot;err_recaptcha_keys&quot;:&quot;Las claves de reCAPTCHA son incorrectas&quot;}}'><\/div><\/form><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Preguntas frecuentes sobre la compra de suscripciones en Moodistory Si tiene problemas para comprar o activar una suscripci\u00f3n, \u00a1esto lo ayudar\u00e1! \u00bfEst\u00e1 utilizando la \u00faltima versi\u00f3n de Moodistory?Abra la p\u00e1gina de Moodistory en la App Store. Si est\u00e1 en la \u00faltima versi\u00f3n, el bot\u00f3n en la parte superior dice \u00abAbrir\u00bb. Si ve un bot\u00f3n \u00abActualizar\u00bb,...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15959","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes sobre la compra de suscripciones en Moodistory - Moodistory - Mood Tracker<\/title>\n<meta name=\"description\" content=\"Preguntas frecuentes sobre la compra de suscripciones en Moodistory\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes sobre la compra de suscripciones en Moodistory - Moodistory - Mood Tracker\" \/>\n<meta property=\"og:description\" content=\"Preguntas frecuentes sobre la compra de suscripciones en Moodistory\" \/>\n<meta property=\"og:url\" content=\"https:\/\/moodistory.com\/es\/preguntas-frecuentes-sobre-la-compra-de-suscripciones-en-moodistory\/\" \/>\n<meta property=\"og:site_name\" content=\"Moodistory - 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